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We will be happy to answer any trading related questions you might have. Our support team is on standby 24h/5.
Business / General Inquiries
Please note, this is not for support related questions. Should you need support with your account or our platform please check our general FAQ for quick reference.
For Client Support please contact us at support@trade245.com.
For business and general inquiries feel free to contact us at info@trade245.com
Wetton Works, 14 Mercury Crescent
Wetton, Cape Town, 7780
South Africa
Menlyn Square, Building B, 1st Floor
132 Aramist Ave
Menlyn, Pretoria, 0063
Bug Report
Found a bug on our systems or an oddity on any of the websites of our domains?
Noting that this is not a support channel, for account and related support please rely on our support channels.
Please send a report directed at our dev team via the support channels above.
Include the following:
- A short description of the issue.
- The URL of the page or service you found it on.
- Device you were using at the time.
- And if possible methods to replicate the issue (optional)
Complaints
In terms of the General Code of Conduct, every Financial Services Provider must maintain an internal complaints resolution procedure if a client complains about a financial service rendered by the FSP or a Representative of the FSP.
Should you feel a complaint is validated for any reason please familiarise yourself with the complaints policy as per our legal section.
We extend our sincere apologies and ask that you proceed accordingly.